Cameron Weeks co-founded his first VoIP company in 2007, which grew to be a revolutionary global customer service platform. Today he is the force behind a new venture, Edify, which he co-founded to redefine the way businesses connect with customers and employees connect with each other. He guides the team at Edify to continuously innovate, win new business, and push the boundaries of what’s possible in cloud-based business communications.
Just this week, Cameron Weeks was listed as one of the Technology Leaders on the 2019 ICMI Customer Experience Movers & Shakers list.
Edify Labs Inc. is a global communication platform that focuses on providing its customers with a 21st century experience. It does this through many means such as a machine learning process in enhancing customer activity and real-time training. The organization has a major goal of enhancing communication across all boards between customers and also service providers.
As a newly founded organization which was founded in 2019, Edify Labs is classified as one of the newest innovators in the cloud- based customer experience solutions field. The organization combines a number of services in attaining their goal, some of these services include; Unified Communications as a Service (UCaaS), Private Branch Exchange phone system (PBX) platforms, Communications Platform as a Service (CPaaS), Contact Center as a Service (CCaaS), it also integrated an entirely new service on this platform, which is the Business Communications as a Service (BCaaS).
Founded by Bracken Fields and Cameron Weeks; who also doubles as its CEO, the newly founded company is aimed at critically providing solutions to communication issues. Cameron Weeks is a Computer Information Technology graduate from the Purdue University. It is also noteworthy that in their previous company, Sharpen, while Weeks was the co-founder and CEO, Fields was the CTO.
According to Weeks, “This is a historic time in the contact center market. There is a tectonic shift happening at this very moment. For years, large, slow-moving dynamics have been happening, and they’ve created friction that’s now surfacing and being felt across the world. Cloud-based contact center platforms have changed the game. The problem is that the legacy products who made the first push into the cloud have found they can evolve no further in the modern world. A fresh start is needed, and they carry too much legacy debt to progress. It’s why many of yesterday’s innovators have turned to merger and acquisition strategies to survive. The current age of platforms is already more scalable, more reliable, and carry higher levels of quality because we’ve learned the lessons of our predecessors and applied modern technology to solve the core problems. This means that IT leaders can approach the cloud with far greater confidence than in the past 5-10 years, even if they’ve previously tried and been disappointed. The way forward for both system stability and omnichannel service is available today.”