SurfEasy Review

Last Updated: November 07, 2017

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Last Updated: November 07, 2017

Summary

SurfEasy is a world renowned Canadian based VPN service provider with a specific focus on privacy and speed. While most VPN services claim superiority in certain areas, few of them actually deliver as promised. However, SurfEasy have truly separated themselves from the competition in this regard, and it’s easy to see how they’ve done so. SurfEasy is part of Opera, a leading software conglomerate that is trusted by more than 350 million people across the globe. Naturally, various elements and high level technological standards have been set in place in order to provide a tier-one VPN solution. It is no wonder why SurfEasy is a leading VPN provider, specifically based on real customer reviews.

Features

(5.0/5.0)

The features offered by SurfEasy are nothing short of outstanding. While they do offer industry standard features such as unlimited bandwidth and 256-bit/128-bit military grade encryption, they also provide users with actual helpful features that millions of people will use rather than fancy add-on gimmick features that most people don’t require. One such feature is their torrent protection. Millions of people use several torrents but this leaves everyone susceptible to privacy dangers. Using SurfEasy’s VPN software though conceals all of your torrent traffic. Quite frankly, if you use torrent sites, this in it of itself is a complete game changer and is one of many reasons to try out their VPN. Essentially speaking, if you stream content as well, this is the VPN for you. Many VPN services are currently experiencing a blockage in their IP addresses. SurfEasy has no such problem. Other leading features include:

  • Unlimited bandwidth
  • No throttling what-so-ever
  • Zero logging
  • Simultaneous connections on up to 5 devices (Windows, iPhone, iPad, OSX, Android, Chrome & Opera Extensions, Amazon)
  • Over 1,000 servers available in 13 countries
  • Ad tracker blocker
  • Torrenting support with dedicated servers for maximum speed
  • Full 7-day money back guarantee
  • Complete Wi-Fi security
  • Best in class customer support options

SurfEasy Server Locations: Australia, Brazil, Canada, France, Germany, Italy, Japan, Netherlands, Norway, Singapore, Spain, United Kingdom, and United States.

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Privacy

(5.0/5.0)

There are numerous elements to privacy. From end to end encryption to anonymous Wi-Fi surfing, there is no shortage of privacy matters to focus on. Unfortunately, many VPN services decide to focus on specific areas of privacy instead of offering a complete bulletproof security solution. This is likely due to service providers wanting to maintain certain profit levels. The good news is that SurfEasy puts almost every other VPN provider to shame. Anonymous browsing? Check. Hide your IP? Check. Wi-Fi security (hotspot protection included)? Check. Torrent protection? Check. No logging of activity at all (not even on the SurfEasy side)? Check. Advertisement blocking? Check. End to end bank grade encryption? Check. SurfEasy is the clear choice winner in the privacy department, and it’s not even close. Especially in this regard, they over-deliver on the security standards.

Pricing

To be completely clear and upfront, the review team at CloudWedge were expecting significantly higher pricing due to the service that’s on offer – “you get what you pay for” sort of thing. However, when we saw the SurfEasy pricing on their 3 different plans, we were blown away. No, they are not the cheapest service on the market (as expected), but they are in fact cheaper than some of the best VPN providers – ExpressVPN, HideMyAss and IPVanish to be specific. Furthermore, they are extremely confident in their service as can be seen by their 7-day money back guarantee. Below we have listed their 3 pricing plans for your convenience:

  • 1-month plan – $11.99 billed every month.
  • 6-month plan – $8.99/month billed every 6 months.
  • 12-month plan – $6.49/month billed every 12 months – a 46% savings.

SurfEasy Pricing

SurfEasy Pricing

Speed

(4.5/5.0)

SurfEasy claims that by using their VPN, you will experience “lightning fast speed.” We didn’t get too excited about this, though, because let’s be honest – which VPN provider doesn’t make this claim? So we put them to the test. How did they perform? While using the VPN client, we saw 82Mb/s download speeds which is in line with what we generally see without using a VPN. There was no slowdown in speed at all. While we have seen this from several other VPN providers, what makes this a standout feature is the fact that SurfEasy was designed for streaming users. In general, streaming media content will slow down your speed, regardless of whether you use a VPN or not. However, this was not the case with SurfEasy’s VPN. This, in addition to their privacy standards, was truly impressive.

Ease of Use

(5.0/5.0)

Using the SurfEasy VPN software is as its name implies – simple and easy to use. In fact, it seems to us as if several other VPN services have literally copied the SurfEasy client (yeah, we’re looking at you TotalVPN). Once you download the software, you are greeted by the intuitive client. On the left hand side of the client, you can choose your location while on the right side you will see your data usage along with a map showing your exact location. Moreover, your settings, rewards, and upgrades are all listed in separate categories on the navigation bar within the client. Everything is straightforward from a user experience standpoint. Lastly, downloading the software is simple. Once you choose the plan you’d like (on the pricing page), simply enter your email address, a password and your method of payment (Visa, MasterCard or PayPal), and your download will start. After a few prompts, the software will be installed on your desktop. Likewise, downloading the mobile app is as easy as downloading any other app. Overall, we were thoroughly impressed by SurfEasy’s usability.

SurfEasy Signup & Client

SurfEasy Signup & Client

Support

(5.0/5.0)

Most VPN services, even the best ones, only offer limited support channels to their customers primarily in the form of email support. Though this is standard, it’s not ideal especially when dealing with software. SurfEasy has taken a different approach to customer support by offering every imaginable service channel – live chat via the website, phone and email support – 7 days a week. Additionally, they have the single most active social media use in the industry. You can find them on every major social network (Facebook, Twitter, Google+, LinkedIn, and YouTube). And, if that wasn’t enough, they operate a blog that’s updated at least once a week. Response times always vary but we have seen email responses in under 2 hours (a record) and under 2 minutes via live chat and phone support. Their stellar support, in addition to their commitment to privacy and excellent speed, makes SurfEasy a “no brainer” if you are looking for a fantastic VPN service.