HideMyAss VPN Review

Last Updated: November 22, 2017

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Last Updated: November 22, 2017

Summary

Also known as HMA, this company delivers all that you may be looking for from a VPN provider – features, security, ease of use, customer service and a competitive price. These are just some of the reasons they are speculated to be the largest consumer VPN network . With a 30 day money back guarantee, you should definitely give this service a try.

Features

(5.0/5.0)

You might assume that HMA will offer some pretty extraordinary features due to their sheer size. That assumption would be correct. To start, HMA offers more servers and IPs than any other VPN provider (659 VPN servers in 177 locations in 79 countries, and counting), and the competition is not even close. Further, they offer some unique features that put them ahead of the game. We list some of them here in their main list of features:

  • Unlimited bandwidth
  • Unlimited server switches
  • PPTP, L2TP, OpenVPN protocols
  • PC, Mac, Android, iOS, Tablets compatible
  • Schedule IP Change
  • Load balancing
  • Speed guide
  • Secure IP bind
  • 2 simultaneous connections allowed
  • Extremely easy server selection

We found the server selection to be the easiest using HMA over any other VPN service provider. HMA groups their servers either by protocol or location (your choice). This is especially incredible and important considering the amount of options you have here. HideMyAss Server Locations: Cameroon, Cote d’Ivoire, Egypt, Ghana, Kenya, Morocco, Nigeria, Seychelles, South Africa, Uganda, China, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam, Costa Rica, Panama, Aland Islands, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Canada, Mexico, United States, Australia, New Zealand, Argentina, Brazil, Chile, Colombia, and Uruguay.

HideMyAss Dashboard - Choosing Server Location

HideMyAss Dashboard – Choosing Server Location

Privacy

(4.0/5.0)

HMA also does not disappoint in regard to their security, at least for the most part. The only downside is that because they are such a large company and based in the United Kingdom, they have a lot of laws to comply with. If subpoenaed, they must hand over activity logs, which they do in fact keep. Other than that, HMA does use the tightest security measures in the industry. You are secured with 256-bit encryption. HMA also offers a feature called “Secure IP Bind.” With this you can create individual firewalls that blocks any applications of your choosing when connected to the internet through HMA. To say the least, this is a major added benefit.

Pricing

Back in late-2013, HMA was just reaching their peak. They could throw up just about any price and people would have likely signed up. However, the VPN market is a little more established now and people recognize the high quality competition that exists. Luckily, HideMyAss understood this and quickly changed their pricing strategy. It is now as competitive as ever. The one month plan, which is known as “kick-ass,” is $11.52 per month. The “half ass” plan, otherwise known as the 6 month plan, is $49.99 (or $8.33 per month). The 12 month plan, known as “smart ass,” is $78.66 (or $6.55 per month). All plans come with a 30 day money back guarantee.

Speed

(4.0/5.0)

When it comes to performance, there are two sides to the story. The reliability is quite excellent. It will be difficult to find a provider with better up time. However, we found HMA to be a bit slow, even with the speed guide feature. For us, their VPN software consistently operated at roughly 70% efficiency which is literally the industry average. This is not exactly something you would expect from an established company like HMA. The positive to take away from this is that HMA is such a large company that they are most certainly aware of this. They are likely taking a look into this right now to see how to provide better results.

Ease of Use

(4.5/5.0)

Signing up to HMA was easy. Supply an e-mail address and payment, and then you can download the software. They will send you a link of where to download the software based on your device in use. Once we downloaded the software (we used the Windows client), we were awe struck to see such an intuitive dashboard. It does not look anything like any other VPN software. It is quite proprietary, yet sleek, elegant, and clean. On the dashboard, you have 7 options: ‘Dashboard’ (which is where you connect to the internet using HMA and you also have support button options including live chat), ‘Country Selection,’ ‘IP Address Settings,’ ‘Secure IP Bind,’ ‘Speed Guide,’ ‘Proxy Settings,’ and ‘Billing & Packages.’ Everything is extremely self-explanatory. The HMA software is excellent even for novice VPN users.

HideMyASS (HMA) Dashboard

HideMyASS (HMA) Dashboard

Support

(4.5/5.0)

HMA customer support is fantastic. The only thing they do not offer is phone support. Other than that, their support is 24/7 via e-mail and live chat. They also operate a blog, an active (and engaging) community, a knowledgebase, a getting started section (for dummies), and promoted articles. You can also contact them via the main social media channels: Facebook, Twitter and Google+. Due to the size of this company, you can expect corporate style support representatives – more monotone in nature but professional and extremely knowledgeable.