Best VoIP Service Providers of 2017

Last Updated: November 07, 2017

Voice over Internet Protocol (VoIP), also known as ‘internet phone’ or the quirkier name ‘internet telephony,’ is a relatively new industry. Put simply, it is a method of providing voice communication over the internet. VoIP was invented in the late 1980s however it only started entering the market on a mass consumer level in the earlier part of this millennia. Fast forward one decade to 2014; VoIP providers can be found everywhere. The technology behind VoIP may be difficult to grasp, however the user side of VoIP has become easy to use on an overall basis (due in large part to Skype who have successfully commercialized it). VoIP is now dominating, and is the new and cheaper way to make domestic and international calls. A major benefit to using a VoIP service is that you can either use your actual phone, plug it in to your home internet network and start making calls with the VoIP service you pay for, or you can use a softphone which is a digital keypad offered by the VoIP provider that allows you to make calls directly from your computer. Note the comparison chart below. We have ranked the best VoIP services on the market to help you make a decision that is most suitable for you.

VoIP Service Price Minutes Suitable For Rating Learn More
RingCentral VoIP $24.99
  • Unlimited Min: Yes
  • Setup Fee: None
  • Cancel Fee: None
  • Individual
  • Business
9.7
PhonePower VoIP $8.33
  • Unlimited Min: Yes
  • Setup Fee: None
  • Cancel Fee: $9.99
  • Individual
9.3
Phone.com VoIP $19.99
  • Unlimited Min: Yes
  • Setup Fee: None
  • Cancel Fee: None
  • Business
9.1
$14.99
  • Unlimited Min: Yes
  • Setup Fee: None
  • Cancel Fee: None
  • Individual
  • Business
9.0
Nextiva VoIP $19.95
  • Unlimited Min: Yes
  • Setup Fee: None
  • Cancel Fee: None
  • Business
8.8

VoIP Reviews

As with all of the reviews on this site, the VoIP reviews posted here were written by a leading team of experts who have personally evaluated the different VoIP services. This has been done with the understanding of a user’s needs and expectations, and therefore each review contains the information necessary for a user to make an informed decision when choosing a VoIP provider. The review team understands that different levels of users require different features with differing levels of complexity; thus the reviews are specially written with this in mind. The team also made a concerted effort to mention the type of user the service would be suitable for. Additionally, there is an understanding that the role of a VoIP service will be different for home users to enterprise businesses, and therefore you should expect the various descriptions (features, ease of use, pricing, customer support, and reliability) within the reviews to range accordingly. We hope that these reviews help you make the best decision for your needs.

VoIP Provider Rankings

We aim to deliver genuine clarity by gauging and grading the best VoIP service providers on the market. Our goal is to provide our readers with a true insight of a given service, without all of the fluff attached to it. With all of the advertising gimmicks, it can be difficult to accurately assess how good a VoIP service truly is. An example of this is the ‘unlimited minutes’ tag that many VoIP providers put on their features page. What they don’t mention is that ‘unlimited’ falls under a ‘fair usage policy’ which is determined by the provider themselves. All of these seemingly minor, but really major, details are covered in our VoIP rankings. Furthermore, the main factors that determine our rankings are features, ease of use, pricing, customer support and reliability (call quality). After going through the rankings and reading the reviews, we strongly encourage you to visit the website of the VoIP provider you are looking into in order to verify the information for yourself before making your decision.

Choosing the Best VoIP Service Provider

We have mentioned countless times throughout this site that sorting through every element of a service can be an overwhelming task. The amount of features offered, the software, the support, the different payment plans, the call quality – everything can truly be too much to handle which will leave you frustrated and even downright confused. Fortunately, we have gone through the major and minor details of each VoIP service to help you make an informed decision. To begin with, you should determine if you will be using VoIP for personal use or for your business. If it’s for personal use, we recommend you look at the range of features offered and the ease of use that comes along with the service. If you are a business, you may want to put more weight on reliability (call quality) and customer support, as any business heavily relies on these two factors. Ease of use will be less of a concern for business users since many businesses employ IT personnel who likely do not need training in setting up a VoIP service. However, as a business, you should still look at the features on offer. Is a cloud PBX VoIP platform available? Is there SIP compatible PBX support? These, among others, are features you should consider. Once you have determined that, we recommend you look at the pricing options and what features are offered with the plan. Additionally, we strongly encourage you to go with a service that offers a money back guarantee. This will eliminate potential headaches and issues.


How We Evaluate Cloud Storage Providers

Features

Sifting through the numerous features offered by various VoIP services can be a daunting task. Many potential users will quickly glance over the range of features offered, and this can be a sizable mistake. While we always list the main features of each service, we also go into great detail about advanced features offered by the given VoIP service provider. Many of these providers offer technologically advanced features that are crucial for both individual and business users. We cover all of these in our in depth VoIP feature reviews section and consequently, these added elements play a significant role in our rankings.

Ease of Use

Technology, and more specifically VoIP, has come a long way since its inception. While the download process can be more or less the same in terms of the speed of the download, the software and platforms behind the company name can vary considerably. Some VoIP service providers have gone out of their way to offer a software with excellent usability so users with no prior VoIP knowledge will benefit from the software to its fullest. We have analyzed and scrutinized the various dashboards, mobile apps, features, and even support and reliability software within each VoIP service in order to determine the easiest platforms to use.

Pricing

It is no secret that pricing plays a large role in the decision making process. While VoIP is a relatively new service (comparatively speaking), you can still find great deals and packages, specifically through our website. Whether you are a business or individual user looking for a VoIP plan, we have covered every plan in detail and the features that are offered with each plan. Within almost every review, you will find a chart listing the key features and price point of each plan offered by the VoIP provider. More importantly, we evaluate the money back guarantee should one exist. All in all, pricing played a fairly large role in determining the VoIP rankings.

Support

In our analysis, we examined the multiple support channels offered by each provider. Since VoIP is a relatively new niche, the support channels are generally not fully developed like cloud storage or web hosting. For example, almost every VoIP provider does not offer live chat. Further, you will be hard pressed to find a VoIP service with 24/7 customer support. Nevertheless, you can in fact find high quality support from different VoIP vendors. Consequently, you can find poor quality support even from services who have been in the industry for quite some time. We have exposed all of this in each individual VoIP review.

Call Quality

It is difficult to find reviews on VoIP reliability/call quality. In our opinion, this is arguably the most important factor when choosing the best VoIP provider. Specifically if you are a business owner, call quality and reliability can make or break your business. We understand that fast internet speed is the major contributing factor to good reliability. Needless to say, this is clearly out of a VoIP service provider’s hands. However, there are still a few things a provider can do to further improve your reliability and overall experience. We have covered and written about this extensively in each VoIP review.

How We Evaluate
VoIP Services