Mozy Review

Last Updated: November 07, 2017

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Summary

There is a reason why Mozy has one of the largest client bases in the backup industry. With EMC Corporation behind them, Mozy is constantly looking to tweak their already stellar service. The ease of use, plethora of features and numerous plan options make it a wise choice for both household and business users.

Features

(5.0/5.0)

The smart backup technology and automatic backup option are just some of the features that help Mozy attract customers. They also have an app for mobile access for Apple and Android. Here are some of Mozy’s other top features:

  • File Scanning
  • Automatic Backup
  • Data Seeding
  • Bandwidth Throttle (manage bandwidth usage)
  • Open/Locked File Support
  • Data Encryption
  • Customized Configuration & Installation
  • Backup via Software/Web/DVD Restore
  • Mozy 2X Protect (simultaneous backups to external hard drive and Mozy data centers)
  • Multiple User Management

Another key feature worth elaborating on is the Active Directory Integration which is designed for business accounts and specifically works with MozyEnterprise. This allows corporate super users (e.g. IT managers) to control employee access with a single username and password. Aside from being a great destination for the average household user, Mozy has also invested lots of hard work into creating a unique backup platform for corporations of all sizes.

One more thing to note is that while Mozy is PC and Mac compatible, it is not suited for customers using a Linux operating system.

 

Support

(4.0/5.0)

Mozy has also maintained a great reputation for having reliable customer support. You can reach Mozy by phone, Live Chat or a personalized ticket system when logged into your account. Please note that the phone and Live Chat options are only made available if you have a paid Mozy account. Should none of these options interest you, Mozy is one of the most active online backup companies on the major social networks, so you can always reach them that way. You can also browse through their Knowledgebase or tutorials section. Moreover, their representatives are friendly, helpful and truly understand the Mozy software.

Mozy Knowledgebase

Mozy Knowledgebase

 

Ease of Use

(4.5/5.0)

Signing up for Mozy was one of the easier processes we encountered in relation to other providers. Mozy asks you for your name, email address and a password. Once that is completed, you will need to fill out a very short survey about your current employment (what field you work in). You then receive an email with a link to download and install the Mozy software on your computer. The download and installation is completed within a matter of minutes.

Once everything has been installed, Mozy then provides an option of choosing which files you would like to backup. When the initial backup begins, Mozy will let you know that it could take a while. You can however continue to use your computer as you normally would during this time. We were originally worried that a slow backup process would become a reoccurring theme. However, we forgot that Mozy employs the Block Level Incremental Backup (smart backup) feature as noted above. After the initial backup, you will be looking at a time frame of a matter of seconds for all future backups.

Backing Up Files with Mozy

Selecting Files to Back Up

Furthermore, you can choose various options such as scheduled or automatic backups by opening the Mozy Panel. It is easy to navigate, control and upload files/folders, especially with the recent launch of the Restore Manager which enables you to retrieve your files in an extraordinarily efficient manner.

 

Security

(5.0/5.0)

Mozy goes above and beyond when it comes to security for its customers by using military grade security measures they like to call “Tritanium.” Mozy is one of a few companies that must take these steps since many clients are Fortune 500 corporations. The industry standard seems to be 256-bit AES encryption to protect your data which is only one part of the security process here. Mozy backs that up with a 128-bis SSL encryption. If you are an Enterprise, they also provide you with an optional 448-bit Blowfish encryption key.

 

Pricing

(4.0/5.0)

For household users, pricing is as follows:

  • $5.99/month – 50GB, one computer (sign up for 1 year and get 1 month free; sign up for 2 years and get 3 months free)
  • $9.99/month – 125GB, three computers (sign up for 1 year and get 1 month free; sign up for 2 years and get 3 months free)
  • Add an additional computer for $2/month
  • Add an additional 20GB of storage space for $2/month

For business users, pricing is as follows:

  • 10GB – $9.99 per month, $109.89 per year or $209.79 for 2 years
  • 50GB – $19.99 per month, $219.89 per year or $419.79 for 2 years
  • 100GB – $39.99 per month, $439.89 per year or $839.79 for 2 years
  • 250GB – $94.99 per month, $1,044.89 per year or $1,994.79 for 2 years
  • 500GB – $189.99 per month, $2,089.89 per year or $3,989.79 for 2 years
  • 1TB – $379.99 per month, $4,179.89 per year or $7,979.79 for 2 years

Mozy Home Packages

Mozy Packages